# 🔄 Return & Refund Policy

We want you to be fully satisfied with your Rona purchase. If for any reason you are not, our Return & Refund Policy is as follows:

* Eligibility: Returns are accepted within 7 days of purchase. The item must be in original packaging and unused.
* Process: To initiate a return, contact our support team at <dz@ventorylabs.com>. We will provide instructions and a return shipping label if applicable.
* Refunds: Refunds will be processed to the original payment method within 7 business days of receiving the returned item.
* Exchanges: We accept exchanges for defective or damaged items. Please reach out for assistance.
* Shipping Costs: Return shipping fees may apply, depending on the reason for the return.